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Discussion topic: Equipment return

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This message was authored by Keith721 This message was authored by: Keith721

Equipment return

I have returned my equipment but keep getting emails and texts stating I haven't and threat of charging £52

how can this be escalated?

many thanks 

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Equipment return

Posted by a Superuser, not a Sky employee. Find out more

@Keith721 
Have you kept your proof of posting?

Unipart are the company that deal with returns. Apparently returns are taking 2+ weeks to be processed at their warehouse. Let us know in this thread about the proof of posting and we can maybe get you some help from the Messaging Team.

If you have the proof it should be a fairly straightforward process. If you haven’t retained it, any cancellation of non return fees would be at Skys discretion.

Please don’t try to post an image of the Royal Mail tracking or postal receipt as Sky don’t allow them on the forum.


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Keith721
Topic Author
This message was authored by Keith721 This message was authored by: Keith721

Re: Equipment return

thanks for the response.  no, i kept hold of it for a couple of weeks but then got rid.  i did get a text message from them to state that they had recieved the returned items.  trouble is i deleted the message too.

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Equipment return

Posted by a Superuser, not a Sky employee. Find out more

@Keith721 

To see if they can help you without that proof I’ve escalated your post to Sky and the Messaging Team should contact you later.

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Mr+Flibbles+86 This message was authored by: Mr+Flibbles+86

Re: Equipment return

Posted by a Sky employee

Thanks for escalating this. We’ve sent an invite to @Keith721 to chat.

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