Discussion topic: Equipment Return Terms
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Message posted on 12 Jun 2023 05:30 PM
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Equipment Return Terms
I am happy for sky to have their equipment back & was aware that it was on loan. However, i was disturbed to be informed that, apparently, although the specifics of the contract terms could not be detailed by the sky employee, i am legally bound to dismantle the equipment that was installed by a sky engineer (i was charged a set-up fee for this), use my free time to pack the items in the pre-paid packaging sky will post to my address & take all of this to my local post office which is not within walking distance, so further to my time, i have to cover fuel costs, wear & tear to my personal vehicle, pay parking charges, walk through the precinct & wait in the , often heavy, queue for the counter & then return home. & unless i do this, i will be "fined" (sky phone operator terminology) £160 & i must ensure delivery occurs within a 60 day period. Am i correct? Can these specificis be referred to in the terms & conditions of my skyq contract, please?
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All Replies
Message posted on 12 Jun 2023 05:35 PM
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Re: Equipment Return Terms
Message posted on 12 Jun 2023 05:48 PM
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Re: Equipment Return Terms
@nigea99 wrote:
I believe you can arrange for Royal Mail to collect from you.
Yes I did that BUT Royal Mail do not give you a receipt if they collect it from home so make a note of the tracking number on the label follow it on line and save a collection and delivery screendump.
Mine was delivered but Sky still told me it had not been received, sorted by a phone call, I hope!
Message posted on 12 Jun 2023 06:24 PM
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Re: Equipment Return Terms
@Louis+Cypher wrote:
i am legally bound to dismantle the equipment that was installed by a sky engineer (i was charged a set-up fee for this), use my free time to pack the items in the pre-paid packaging sky will post to my address & take all of this to my local post office which is not within walking distance, so further to my time, i have to cover fuel costs, wear & tear to my personal vehicle, pay parking charges, walk through the precinct & wait in the , often heavy, queue for the counter & then return home. & unless i do this, i will be "fined" (sky phone operator terminology) £160 & i must ensure delivery occurs within a 60 day period. Am i correct?
Apart from the Royal Mail collection as detailed in the posts above you are correct. It's the same for everyone.
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
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Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
Message posted on 12 Jun 2023 07:55 PM
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Re: Equipment Return Terms
Wear & tear to your personal vehicle for just nipping to the shops ??
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Sky Q 1TB UHD
LG TV
Sky Mobile
Sky Max Full Fibre 500 broadband
Message posted on 12 Jun 2023 08:00 PM - last edited: 12 Jun 2023 09:04 PM
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Re: Equipment Return Terms
@Louis+Cypher We are all customer the T & C's are available here for you to peruse at your leisure.
As for wear and tear on your vehicle, you've got more chance of your numbers coming up on the lottery then you have of Sky paying for that.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
Message posted on 12 Jun 2023 08:11 PM
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Re: Equipment Return Terms
@Louis+CypherMaybe Sky will send out one of their installers to disconnect and return the equipment if you offer to pay the standard £65 fee?
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