Equipmemt delivery failure / no DPD email or text notification

[Oli_Shep88]

I was told deliver of our new Sky box would be today. I didn't receive any text or emails from DPD and now the MySky app says it's heading back to Sky. Please can you tell me when this will be redelivered and also let me know why DPD didn't update me of this delivery?

[GD1]

@Oli_Shep88  As we are customers we can't tell you when it will be sent, or if it will be sent, you will need to call Sky.

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.

[MightyQuinn]

Hi @Oli_Shep88   Just in case that you are not aware, this is a community of customers, not Sky customer services.

[Daniel0210]

@Oli_Shep88 

If this is/was a doorstep box swap of a faulty Sky Q box don't forget to remove your viewing card from the faulty box before the next attempt is made.