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Discussion topic: Engineer was unable to set dish as ladder was too small

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This message was authored by Leanne83 This message was authored by: Leanne83

Engineer was unable to set dish as ladder was too small

An engineer came to my flat today to install the satellite dish and TV. He was unable due to his ladder being small. Now having to wait till sky gets in touch with a new install date. Me and my children have been waiting for weeks as we have no TV or WiFi 

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This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: Engineer was unable to set dish as ladder was too small

Posted by a Superuser, not a Sky employee. Find out more

Annoying, do you have a question for other customers?

I am just another Sky customer and my views are my own
Leanne83
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This message was authored by Leanne83 This message was authored by: Leanne83

Re: Engineer was unable to set dish as ladder was too small

How long will I have to wait to even find out when a engineer will come out. Bad enough my kids have no TV. But my autistic daughter is freaking out cause her daily routine has changed so much and now she can't even watch her programs

This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: Engineer was unable to set dish as ladder was too small

Posted by a Superuser, not a Sky employee. Find out more

That's a question for Sky, we can't answer that...

I am just another Sky customer and my views are my own
Leanne83
Topic Author
This message was authored by Leanne83 This message was authored by: Leanne83

Re: Engineer was unable to set dish as ladder was too small

Sadly when I asked sky all they said was, when we find someone will let you know. That's not very helpful. The fact I've been a sky customer for years and it seems like they didn't care about the fact of us having nothing. Thank goodness I have a mobile incase of any emergencies for my children 

This message was authored by Chodley This message was authored by: Chodley

Re: Engineer was unable to set dish as ladder was too small

Posted by a Superuser, not a Sky employee. Find out more

Why is there no wifi?

Leanne83
Topic Author
This message was authored by Leanne83 This message was authored by: Leanne83

Re: Engineer was unable to set dish as ladder was too small

We have nothing at all. No WiFi no TV no phone landline 

This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Engineer was unable to set dish as ladder was too small

Posted by a Superuser, not a Sky employee. Find out more

@Leanne83 

 

Have you ordered a broadband service?  That would be separate from (but potentially orderable alongside) Sky television, but provisioning is on a completely different timescale and carried out by a different installation team.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by Chodley This message was authored by: Chodley

Re: Engineer was unable to set dish as ladder was too small

Posted by a Superuser, not a Sky employee. Find out more

@Leanne83 wrote:

We have nothing at all. No WiFi no TV no phone landline 


Yes but I meant "why"?

 

That's not dependent on the sky tv installation. Waiting for that for other reasons?

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