Discussion topic: Engineer visit needed tired everything to set up new Sky Q box - no satellite signal
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Message posted on 11 Dec 2024 07:16 PM
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Engineer visit needed tired everything to set up new Sky Q box - no satellite signal
I need to book an engineer visit. I have tried everything both on the TV and online - I have no satellite signal.
Please arrange a booking or I will have to find another provider.
An actual telephone number would be helpful!.
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Message posted on 11 Dec 2024 07:22 PM - last edited: 11 Dec 2024 07:23 PM
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Re: Engineer visit needed tired everything to set up new Sky Q box - no satellite signal
https://www.sky.com/help/articles/sky-tv-no-satellite-signal
Sky's phone number is on their help page: https://www.sky.com/help/home (Click on 'need more help?')
It's possible an engineer may not be available before Christmas. You may wish to consider paying a local firm to check the dish etc.
Message posted on 11 Dec 2024 07:24 PM
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Re: Engineer visit needed tired everything to set up new Sky Q box - no satellite signal
Hi @Clode You are not contacting Sky here, this is a public community forum, not Sky customer services. Unfortunately, telephone numbers are blocked in the community forum. https://www.sky.com/help/articles/sky-tv-no-satellite-signal
Message posted on 13 Dec 2024 10:31 PM
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Re: Engineer visit needed tired everything to set up new Sky Q box - no satellite signal
Realised that when I ordered a new SkyQ box they sent a Sky mini - I returned old SkyQ, exchanged it with delivery man as instructed . I don't know how to contact Sky to resolve this. It's all online and I can't explain!
Message posted on 13 Dec 2024 10:41 PM
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Re: Engineer visit needed tired everything to set up new Sky Q box - no satellite signal
There's a link in my previous post...
Message posted on 14 Dec 2024 08:08 AM
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Re: Engineer visit needed tired everything to set up new Sky Q box - no satellite signal
We are now back to the same situation even with the new mini box it's intermittent we returned from x2 days away and it work perfectly yesterday all day and now we have ALL the same error messages........
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