Engineer visit looks to be cancelled and I have been paying for 2 months without sky tv

[Vanessa9]

Hi, I signed up in October and still haven't had an engineer visit to connect me to sky tv. It took me a while to even realise the visit had been cancelled, I had to sign up online to see this - nobody contacted me. So I have been paying for 2 months with no Sky TV. Please can I get connected? I can't even view what kind of package I'm supposed to have because the website just gives me a phone number, and the phone number won't let me actually speak to someone, I was directed here.

A phone call is preferred

thanks 

[Chodley]

I've escalated this. No way to do phone calls from on here but you should get a blue chat bubble when they initiate it.

[Lisa-P1987]

Thanks for escalating this. We’ve sent @Vanessa9  an invite to chat.

[Greenfingers001]

We are still looking to help you @Vanessa9 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks