0

Discussion topic: Engineer came out on Friday mini not working need a booster

Reply
This message was authored by Sallyll This message was authored by: Sallyll

Engineer came out on Friday mini not working need a booster

Engineer came out on Friday sky mini not connecting won't turn on tried to connect ourselves 

need engineer back and a sky booster to send WiFi to box 

box is not working 

Reply

All Replies

This message was authored by oldfella This message was authored by: oldfella

Re: Engineer came out on Friday mini not working need a booster

Posted by a Superuser, not a Sky employee. Find out more

@Sallyll wrote:

Engineer came out on Friday sky mini not connecting won't turn on tried to connect ourselves 

need engineer back and a sky booster to send WiFi to box 

box is not working 


Hi @Sallyll 

Does the mini box turn on with a green led?

if the LED  on the right stays amber

Have you tried pressing the Standby button (Amber led) on the front of the mini box.
If this turns the mini box on
With the Q box on with green led try completly resetting your mini Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the mini box and press 1 & 3 together until the led flashes and follow onscreen instructions to re- pair to TV.

Failing this if you need an Engineer 

Afraid you are not contacting Sky directly here as this is a customer forum.
If you need to contact them you need to persevere by phone.
To contact Sky
Select Need more help
at the bottom of the following link and this will lead to a phone contact.
Ignore all automated messages and wait for an agent
https://www.sky.com/help/home

Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 90 minutes

New Discussion