Engineer booked to change my box to SKY Q

[Mazza+040153]

He kept in touch all day to my mobile then when he was at my door ( I didn't hear him) why did he not phone my mobile?

next thing I've got a message saying I missed the appointment and may get a £25 charge !!!

[Lisa-P1987]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Addie15]

Update-We are closing this session now due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

[Mazza+040153]

Nobody has got back to me and I'm supposed to be a VIP member 🤣🤣

[Laing1]

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@Mazza+040153 wrote:

Nobody has got back to me and I'm supposed to be a VIP member 🤣🤣

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@Mazza+040153 there was a chat invite sent to you. I can re-escalate this again for you but please read how the escalation works 

[Mazza+040153 · Accepted solution]

I don't know how the escalation works

[Invisiblename]

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@Mazza+040153 wrote:

I don't know how the escalation works

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The instructions are in the link provided in the invite

[Laing1]

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@Mazza+040153 wrote:

I don't know how the escalation works

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@Mazza+040153 I have re-escalated this to sky

You may receive an email or a private message inviting you to have a private conversation on the Community with a Sky Expert.

Look out for a chat bubble at the bottom of your screen inviting you to a chat
If you are using the Safari browser please make sure that Hide IP Address is not checked in order to see the chat bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

The link below explains how the escalation process works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014