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Discussion topic: Email on 02/07/24 sky would send new sky q box to replace faulty one in a few days but haven’t recei

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This message was authored by Sean85 This message was authored by: Sean85

Email on 02/07/24 sky would send new sky q box to replace faulty one in a few days but haven’t recei

Replacement sky q box

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This message was authored by Laing1 This message was authored by: Laing1

Re: Email on 02/07/24 sky would send new sky q box to replace faulty one in a few days but haven’t r

Posted by a Superuser, not a Sky employee. Find out more

@Sean85 wrote:

Replacement sky q box


@Sean85 i'd suggest contacting sky then

 

You can contact Sky by phone by dialling 150 if Sky is your phone provider or by following the link below
https://www.sky.com/help/home
scroll down to need more help click on this and you will find a phone number. If you are in ROI please change the flag at the bottom right to the ROI flag


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
This message was authored by Mister_Dalek This message was authored by: Mister_Dalek

Re: Email on 02/07/24 sky would send new sky q box to replace faulty one in a few days but haven’t r


@Sean85 wrote:

Replacement sky q box


If it hasn't turned up after nearly 2 months then it's unlikely to ever show up. 

Give Sky a ring and ask what has happened. 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Email on 02/07/24 sky would send new sky q box to replace faulty one in a few days but haven’t r

Posted by a Superuser, not a Sky employee. Find out more

@Sean85 

Also remember to remove the viewing card from the faulty box before DPD cart it away in their van. 


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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