10 Aug 2024 03:07 PM
Each time I turn on the sky, it won't connect to the TV and I need to turn it off at the power source and reboot it. Also the Que box upstairs keeps not connecting and I need to connect manually every time.
11 Aug 2024 08:14 AM
Posted by a Sky employeeHi there @Paul1910 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.
Just look out for the colourful bubble to start the conversation.
Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
11 Aug 2024 09:32 AM
Posted by a Superuser, not a Sky employee. Find out more
@Paul1910 wrote:
Each time I turn on the sky, it won't connect to the TV and I need to turn it off at the power source and reboot it. Also the Que box upstairs keeps not connecting and I need to connect manually every time.
Hi @Paul1910 Make sure that your TV and SKYQ box are on standby, then press the sky logo buton on the top of the SKYQ remote, this should turn your SKYQ box on followed by connection to your TV?
13 Aug 2024 08:30 AM
Posted by a Sky employeeUpdate-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.
No problem. Browse or search to find help, or start a new discussion on Community.
On average, new discussions are replied to by our users within 90 minutes
New Discussion