channels E4 and More4 saying problem with satellite signal. Had sky engineer out only 4 weeks ago to reset the dish after storms. Had been fine up to a few days ago, no recent adverse weather. Tried turning box off and back on again and removed viewing card and put it back in, no joy. has this happened to anyone else?
Posted by a Superuser, not a Sky employee. Find out more
@Aideen3 If you’re seeing a “no satellite signal” message check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Otherwise it’s very likely another dish misalignment or possibly a failing LNB (on the arm of the dish) so check the troubleshooting on this link https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q It may then give you the opportunity to arrange an engineer to check the alignment of your dish. If it doesn’t you’ll need to contact Sky to book another engineer appointment.
It’s worth noting that:
▪️ a misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels
▪️ a Sky Q box requires a periodic 'Keep alive' signal that is delivered via the satellite so if that isn’t received the box will close down until the satellite signal is restored.
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️ NOTE: I only provide help on the forum boards and NOT via Direct Messaging ▫️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
