Dropping of main sky q

[Joy561]

My main sky Q box keeps dropping the internet, BT has my broadband and have sent me a new modem, but it is still happening, also when my main box drops it affects my mini Q boxes as well.

[Mr+Flibbles+86]

Hi there @Joy561 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Tom-W19]

Hi @Joy561 

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.