@SOOKIE+D wrote:
Been Sky Q user for many many years. Over last couple of months, downloading anything or watching on demand has ground to a halt. Have always been used to just hitting 'watch' for a film and you can begin watching within a minute or two. Now picking a film to watch for the night, it's taking hours and hours to be able to watch. There's nothing wrong with fibre broadband speed (but we've rebooted everything just in case) and if I use other streaming apps via TV eg Netflix app rather than via Sky, it's absolutely fine. Have tried everything and now just furious at how useless it's become. Any ideas as nothing else has changed?
Hi @SOOKIE+D
Try a Reset Settings in the Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.
Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.
Resetting the settings will also reset:
Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.
