Downloads don't stop at 100%

[p2two]

When downloading episodes from box sets sometime the episode continues passed 100% , the red light stays on and it keeps going over 135% plus it just wont stop unless I cancel the download.  Anyone have any ideas how to stop it happening, it is a random event so happens only occasionally for no apparent reason.....

[Mr+Flibbles+86]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Addie15 · Accepted solution]

Update-We are closing this session after not receiving further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

[p2two]

Still looking for help, noone has got back to me.  I clicked on the 'bubbles' as directed but still no help.  So still looking for an answer...

[Daniel0210]

@p2two 
I’ve re-escalated your post to Sky and the Messaging Team may get in touch with you later.

Look out for a blue/red speech bubble at the bottom of your forum page. Once that speech bubble appears you have 48 hours to click on it and join the private chat or it will close automatically. If you fail to respond to each chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky are not instant so you’ll need to regularly check the chat thread.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Tom-W19]

Thanks for escalating again. We've sent an invite to @p2two.

[Lisa-P1987]

Thanks for chatting to us @p2two . Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks

[maxjet83]

I've got the same issue on downloads. Happened today for an episode of Departure

[p2two]

The cure sky gave me doesnt work.  I still have the issue and quite often have to manually stop the recording and restart...

[Laing1]

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@maxjet83 wrote:

I've got the same issue on downloads. Happened today for an episode of Departure

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@maxjet83 try deleting the download then going into the deleted section and delete it from there then try rebooting you main box 

[Bluegeranium]

Has anyone found a fix for this? I have the same problem and then have to cancel or delete and then start the dowload again.

[p2two]

The fixes I was given by the Sky agents dont work I am still in the same boat...