Reply

Downloaded series from ITV Hub has vanished, nothing in deleted items

Runner
Posts: 3
Post 1 of 13
355 Views

Downloaded series from ITV Hub has vanished, nothing in deleted items

I downloaed a series from ITV Hub, though I protected the series. But it's gone, and it's vanished from the deleted items too.

 

If a show is removed from ITV Hub, but had been downloaded prior to that series been removed. Should it remain on the Sky Q box?

 

The Sky Q box isn't full, it's a new 1TB drive only got it back in November 2018.

All Replies
Reply
Director of Photography
Posts: 1,819
Post 2 of 13
344 Views

Re: Downloaded series from ITV Hub has vanished, nothing in deleted items


@Zorolord wrote:

I downloaed a series from ITV Hub, though I protected the series. But it's gone, and it's vanished from the deleted items too.

 

If a show is removed from ITV Hub, but had been downloaded prior to that series been removed. Should it remain on the Sky Q box?

 

The Sky Q box isn't full, it's a new 1TB drive only got it back in November 2018.


Hi @Zorolord. Unfortunately not, only live recordings don’t expire and get deleted. 

 

https://helpforum.sky.com/bskyb/board/message?board.id=sky_programmingchannels&message.id=83995#M839...

Executive Producer
Posts: 11,117
Post 3 of 13
342 Views

Re: Downloaded series from ITV Hub has vanished, nothing in deleted items

Downloads have expiry dates and will be deleted from the box on that date. The date will be shown if it's 30 days or less.

Runner
Posts: 3
Post 4 of 13
300 Views

Re: Downloaded series from ITV Hub has vanished, nothing in deleted items

I didn't know that thank you , i will ensure I only record live programs from now on. Really disappointed that I've now lost my serie's.

 

You live you learn.

 

Appreaciate the information, even though it's not what I want to hear Smiley Sad

Executive Producer
Posts: 4,089
Post 5 of 13
286 Views

Re: Downloaded series from ITV Hub has vanished, nothing in deleted items


@Zorolord wrote:

I didn't know that thank you , i will ensure I only record live programs from now on. Really disappointed that I've now lost my serie's.

 

You live you learn.

 

Appreaciate the information, even though it's not what I want to hear Smiley Sad


Just don’t download programs from catch up until you want to watch them 

BT Ultra Infinity. Apple Time Capsule. Sky Q 2TB watching UHD through a LG OLED55B7 and listening through a soundbox. Multiroom with 2 miniboxes
Executive Producer
Posts: 11,117
Post 6 of 13
277 Views

Re: Downloaded series from ITV Hub has vanished, nothing in deleted items


@skinner1965 wrote:

@Zorolord wrote:

I didn't know that thank you , i will ensure I only record live programs from now on. Really disappointed that I've now lost my serie's.

 

You live you learn.

 

Appreaciate the information, even though it's not what I want to hear Smiley Sad


Just don’t download programs from catch up until you want to watch them 


That won’t change the date on most things. 

Executive Producer
Posts: 4,089
Post 7 of 13
264 Views

Re: Downloaded series from ITV Hub has vanished, nothing in deleted items


@ianpaul1 wrote:

@skinner1965 wrote:

@Zorolord wrote:

I didn't know that thank you , i will ensure I only record live programs from now on. Really disappointed that I've now lost my serie's.

 

You live you learn.

 

Appreaciate the information, even though it's not what I want to hear Smiley Sad


Just don’t download programs from catch up until you want to watch them 


That won’t change the date on most things. 


You sure? 🤔

BT Ultra Infinity. Apple Time Capsule. Sky Q 2TB watching UHD through a LG OLED55B7 and listening through a soundbox. Multiroom with 2 miniboxes
Executive Producer
Posts: 11,117
Post 8 of 13
261 Views

Re: Downloaded series from ITV Hub has vanished, nothing in deleted items

It’ll work on some content. For example Grey’s Anatomy catchup has a 1 year download expiry (deletion) date from when it’s downloaded but it’s quite rare for downloads to have that type of expiry date. 

Most downloads will not gain anymore time by downloading them later. 

First Assistant Director
Posts: 3,673
Post 9 of 13
217 Views

Re: Downloaded series from ITV Hub has vanished, nothing in deleted items


@ianpaul1 wrote:

Downloads have expiry dates and will be deleted from the box on that date. The date will be shown if it's 30 days or less.


Not all downloads have an expiry date. Most do though.

Sky Q 2TB V1 -- LG 55UH850V UHD TV -- 1 Mini
First Assistant Director
Posts: 3,673
Post 10 of 13
215 Views

Re: Downloaded series from ITV Hub has vanished, nothing in deleted items


@ianpaul1 wrote:

It’ll work on some content. For example Grey’s Anatomy catchup has a 1 year download expiry (deletion) date from when it’s downloaded but it’s quite rare for downloads to have that type of expiry date. 

Most downloads will not gain anymore time by downloading them later. 


And from Box Sets, Game of Thrones (once downloaded) has no expiration date.

 

If you find a series you want to want from Catch Up or Box sets and it's to close to expire before ou can watch it, download an episode and if the download has no date, that means it has at least 31 days. In most cases, longer than 31 days. IF you see a date, then there' nothing you can do as it will go on that date.

 

Sky Q 2TB V1 -- LG 55UH850V UHD TV -- 1 Mini
Executive Producer
Posts: 11,117
Post 11 of 13
206 Views

Re: Downloaded series from ITV Hub has vanished, nothing in deleted items

Yeah to be fair the answer to this thread is wrong. Saying only live recordings don’t expire and get deleted is wrong as a lot of downloaded content also doesn't expire and get deleted.

First Assistant Director
Posts: 3,673
Post 12 of 13
202 Views

Re: Downloaded series from ITV Hub has vanished, nothing in deleted items


@ianpaul1 wrote:

Yeah to be fair the answer to this thread is wrong. Saying only live recordings don’t expire and get deleted is wrong as a lot of downloaded content also doesn't expire and get deleted.


@Zorolord  Please unselect the message you selected as the answer as it's not the answer.

Sky Q 2TB V1 -- LG 55UH850V UHD TV -- 1 Mini
Runner
Posts: 3
Post 13 of 13
62 Views

Re: Downloaded series from ITV Hub has vanished, nothing in deleted items

I have done, but not sure it's worked. It would have to be a series with a expiration date :/

 

Thanks again everyone Smiley Happy

Reply
Recommended Threads
24-11-2018 09:07 PM
30-11-2018 07:59 PM
DarthDen 28-10-2018 09:59 AM
27-08-2018 07:06 PM
2 weeks ago 09:08 PM