02 May 2023 02:28 PM
Hi I have sky signature which I believe comes with box sets?
im trying to download an episode of Chicago fire that was interrupted recording due to power failed and it keeps telling me I need to upgrade?
02 May 2023 02:37 PM
Posted by a Superuser, not a Sky employee. Find out more
There are a couple of known problems that could be affecting you.
One can be sorted with a simple Setting change :
Do you have the HD add on - if not please try changing the default download preference to SD in
Main Menu -> Settings -> Setup -> Preferences
If you do have the HD add on or the above does not sort you please let us know so we can escalate to SKY
02 May 2023 02:51 PM
Thank you I does seem to have helped
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