Downgraded oackage to essentials and lost recordings

[dansilkman]

Was unhappy with price increase so have downgraded package as basic as it it just to still use sky q and have essentials package now but have lost all recordings? They didn't warn me of this today. Is that right even if recordings were terrestrial?

[PandJ2020]

You can only watch recordings if you have a current subscription for the recorded material.  Therefore, you shouldn't have lost these unless there's something I'm unaware of.

[oldfella]

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@dansilkman wrote:

Was unhappy with price increase so have downgraded package as basic as it it just to still use sky q and have essentials package now but have lost all recordings? They didn't warn me of this today. Is that right even if recordings were terrestrial?

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Hi @dansilkman 

Afraid you will not be able to watch any Recordings for any content or resolution you no longer have a subscription for.

[dansilkman]

I had signature package before so expected to lose anything from sky Atlantic etc but I've got nothing showing even recordings from itv and bbc.