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This discussion topic has been answered Discussion topic: Downgrade exisiting Sky Q Signature pack to Sky Q Essentials - Mar 26

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This message was authored by: sidestick

Downgrade exisiting Sky Q Signature pack to Sky Q Essentials - Mar 26

Hi -- Like every other Sky Customer, whether a "VIP" 20 Year one like me or brand new, we'll all have  the pleasure of the latest round of package price increases across the board - varying between 7% and 12% on Sky products - and so begins yet another annual tiresome tussle with Sky over this to reduce cost...

 

On this , has anyone successfully reduced their Sky Q package to just the "Sky Q Essentials" pack  (not not the Stream Essentials one)  in the last week or so ???  How ??! 

I have been told today by a Retentions Agent that this is not possible since "sometime last year".   Is this true ??

 

Basically Q Essentials was being offerd at £15pm (some paid as little as £7.50 pm) for reduced channels (of course) but retained the Q box recording function.  Netflix gone as well , but could be added back independently at whatever level (Standard / Premium etc) was required.    All fine .. but now not available apparently.  Anyone know any different or some Sky Guru available to make the switch ??

 

"Alternatives" offered:  Sky Stream Essentials (£40 oneoff for 'puck'  , then £18 pm for 24months + Apr price hits) . Send Q box back.   Agent didn't know whether any Netflix UHD/Atmos broadcasts would be blocked by Sky if you didn't pay the + £6 pm UHD/Atmos  supplement.  Or just leave .   (No  EarlyTermination fee within 30 days of being advised of price increase)

 

Alternatives to Sky for just "freesat" equivalents and Netflix & Prime  etc. ?? No Cinema/Sports/Multiroom required. 

 

 Any success stories out there amongst other frustrated Sky customers ??  

 

Thanks,  Peter J

 

 

 

 


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This message was authored by: MightyQuinn Answer

Re: Downgrade exisiting Sky Q Signature pack to Sky Q Essentials - Mar 26

Posted by a Superuser, not a Sky employee. Find out more

@sidestick wrote:

On this , has anyone successfully reduced their Sky Q package to just the "Sky Q Essentials" pack  (not not the Stream Essentials one)  in the last week or so ???  How ??!  I have been told today by a Retentions Agent that this is not possible since "sometime last year".   Is this true ??


Hi @sidestick   Yes it is true, stopped in December 2025 ish.

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This message was authored by: oj01

Re: Downgrade exisiting Sky Q Signature pack to Sky Q Essentials - Mar 26

Posted by a Superuser, not a Sky employee. Find out more

@sidestick Our understanding is that is correct. The Essential Pack on Sky Q is no longer offered. Those already on it can stay on it. 


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This message was authored by: MightyQuinn Answer

Re: Downgrade exisiting Sky Q Signature pack to Sky Q Essentials - Mar 26

Posted by a Superuser, not a Sky employee. Find out more

@sidestick wrote:

On this , has anyone successfully reduced their Sky Q package to just the "Sky Q Essentials" pack  (not not the Stream Essentials one)  in the last week or so ???  How ??!  I have been told today by a Retentions Agent that this is not possible since "sometime last year".   Is this true ??


Hi @sidestick   Yes it is true, stopped in December 2025 ish.

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