You could try
If your not comfortable calling you can use Sky's messaging service to negotiate linked below. It shows as cancelling Sky but you can use this service to renegotiate your Sky TV package.
https://www.sky.com/help/articles/cancel-sky-tv
Scroll down to 'Still need a hand' and click on 'yes, I need help' which will bring up a message us option
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Sky Q 1TB UHD
LG TV
Sky Mobile
Sky Max Full Fibre 500 broadband
