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Discussion topic: Does a new SkyQ box need broadband to be installed?

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This message was authored by Beekeeper22 This message was authored by: Beekeeper22

Does a new SkyQ box need broadband to be installed?

I am having a new SkyQ box being installed next week. My EE broadband is not working due to recent damage to the fibre cable. It maybe sometime before it is restored. Can the Qbox be installed without internet and can I receive some mainstream programmes through the dish until the internet is restored? Thank you. 


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This message was authored by Laing1 This message was authored by: Laing1 Answer

Re: Does a new SkyQ box need broadband to be installed?

Posted by a Superuser, not a Sky employee. Find out more

@Beekeeper22 wrote:

I am having a new SkyQ box being installed next week. My EE broadband is not working due to recent damage to the fibre cable. It maybe sometime before it is restored. Can the Qbox be installed without internet and can I receive some mainstream programmes through the dish until the internet is restored? Thank you. 


@Beekeeper22 Engineers in the past have used their phones mobile hotspot to activate Sky Q so it is possible to be installed without the internet.

As Sky Q takes its signal for live TV from the satellite then you should get all channels the only functions you won't be able to use is catch-up/on-demand as these are downloaded over the internet and any of the apps that are on the box 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile

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This message was authored by Laing1 This message was authored by: Laing1 Answer

Re: Does a new SkyQ box need broadband to be installed?

Posted by a Superuser, not a Sky employee. Find out more

@Beekeeper22 wrote:

I am having a new SkyQ box being installed next week. My EE broadband is not working due to recent damage to the fibre cable. It maybe sometime before it is restored. Can the Qbox be installed without internet and can I receive some mainstream programmes through the dish until the internet is restored? Thank you. 


@Beekeeper22 Engineers in the past have used their phones mobile hotspot to activate Sky Q so it is possible to be installed without the internet.

As Sky Q takes its signal for live TV from the satellite then you should get all channels the only functions you won't be able to use is catch-up/on-demand as these are downloaded over the internet and any of the apps that are on the box 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
Beekeeper22
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This message was authored by Beekeeper22 This message was authored by: Beekeeper22

Re: Does a new SkyQ box need broadband to be installed?

Thank you, that is very helpful. 

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