Do I use Netflix or multy users on Netflix if I cancel HD package?Do I use Netflix or multy users on

[MarkS1968]

Do I use Netflix or multy users on Netflix if I cancel HD package?

[MarkS1968]

If I cancel my HD package on Sky Q, will I lose the multi user facility on Netflix? Or will I lose Netlix altogether?  Or neither?

[nigea99]

---

@MarkS1968 wrote:

If I cancel my HD package on Sky Q, will I lose the multi user facility on Netflix? Or will I lose Netlix altogether?  Or neither?

---

hi @MarkS1968 

You won't loose Netflix completely unless you also cancel SKY Ultimate (the name for Netflix add on)

If you had Netflix from before December last year then the HD add on did upgrade the Basic Netflix to Netflix standard which allowed 2 screens at the same time -

Edit:

prior to last December if you canceled the HD add on then you would revert to BAsic  allowing only one screen at a time  however there has been a change & the Netflix plans and the base is now Netflix Standard  with Ads 

I am not quite sure if you would revert to the previous Netflix Basic which only supported 1 device or to the new Netflix  Standard with Ads allowing 2 - you probably need to phone SKY to find out which

(I suspect it will reduce to the Netflix Standard with Ads but I am not fully sure - hence best to call)

[oldfella]

---

@MarkS1968 wrote:

If I cancel my HD package on Sky Q, will I lose the multi user facility on Netflix? Or will I lose Netlix altogether?  Or neither?

---

if you change your package @MarkS1968 then you will revert to the latest Netflix pricing.

Netflix prices have changed.
However these changes should not come into effect unless you change or renew your Package .

Netflix Standard with Ads
Included with Sky Signature
High definition
Watch on 2 devices.

Boost to Netflix Standard (No Ads).
£10
High definition
Watch on 2 devices

Boost to Netflix Premium
£15
Ultra high definition
Watch on 4 devices

[bryanggg]

@oldfella , also having multi screen issues - my account says Netflix boost is active but can only access on 2 screens- I have had no issues over last 18 months but now suddenly problems in last month of contract - getting answers via the bot is also a challenge😉