This discussion topic has been answered Discussion topic: Do I need an engineer for home move if I buy Sky Glass TV?
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Message posted on 28 Oct 2025 05:23 PM
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I currently have SkyQ and have arranged an engineer visit for Sat 1st November. I am considering getting Sky Glass - do I cancel the engineers scheduled visit, or does an engineer need to attend to set the Sky Glass tv up?
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Message posted on 28 Oct 2025 05:45 PM
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@Claire343 wrote:I currently have SkyQ and have arranged an engineer visit for Sat 1st November. I am considering getting Sky Glass - do I cancel the engineers scheduled visit, or does an engineer need to attend to set the Sky Glass tv up?
Sky Glass is a TV which is just delivered to you. There is no engineer support. It's up to you to set it up.
If you decide to get it then your current Sky Q subscription will automatically be cancelled when you activate the Glass TV. It requires a fast and stable broadband connection in order to function. Do not order one until you know that you can provide this in your new home would be my advice.
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Message posted on 28 Oct 2025 05:45 PM
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@Claire343 wrote:I currently have SkyQ and have arranged an engineer visit for Sat 1st November. I am considering getting Sky Glass - do I cancel the engineers scheduled visit, or does an engineer need to attend to set the Sky Glass tv up?
Sky Glass is a TV which is just delivered to you. There is no engineer support. It's up to you to set it up.
If you decide to get it then your current Sky Q subscription will automatically be cancelled when you activate the Glass TV. It requires a fast and stable broadband connection in order to function. Do not order one until you know that you can provide this in your new home would be my advice.
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