19 Sep 2024 07:06 AM
Hi
I've just had scaffolding put up which has blocked my satellite signal.
I can still play recordings etc. but if I try to download any new content from Sky Cinema, Catchup TV etc., I get the following message:
"Because of a technical issue, your download couldn't be completed. Please try again later."
The SkyQ connection to the internet is working fine, as all icons appear in the menus, Netfilx is ok etc.
When I first tried downloading something after losing signal it worked fine, but I now get the message above when trying to do so.
Is there anything I can do to get around this?
Will it start working again automatically when my signal is restored?
Thanks
Paul
19 Sep 2024 08:32 AM
Posted by a Superuser, not a Sky employee. Find out more
Q boxes do lose all functionality after a period without a satellite signal. I'm surprised you can still play recordings and use apps.
19 Sep 2024 09:08 AM
Thanks @TimmyBGood
It's only been up 2 days, so perhaps I won't be able to do that soon.
Will full functioanlity return automatically when my satellite signal has been restored, or will I have to re-enable it manually somehow?
Thanks
19 Sep 2024 09:30 AM
Posted by a Superuser, not a Sky employee. Find out moreYeah should just work again
19 Sep 2024 09:51 AM
Posted by a Superuser, not a Sky employee. Find out moreIt can be days or weeks before it stops working...
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