0

Discussion topic: Do I need a satellite signal to download new content

Reply
This message was authored by hawkerpaul This message was authored by: hawkerpaul

Do I need a satellite signal to download new content

Hi

 

I've just had scaffolding put up which has blocked my satellite signal.

I can still play recordings etc. but if I try to download any new content from Sky Cinema, Catchup TV etc., I get the following message:

 

"Because of a technical issue, your download couldn't be completed. Please try again later."

 

The SkyQ connection to the internet is working fine, as all icons appear in the menus, Netfilx is ok etc.

 

When I first tried downloading something after losing signal it worked fine, but I now get the message above when trying to do so.

 

Is there anything I can do to get around this?

Will it start working again automatically when my signal is restored?

 

Thanks

Paul

Reply

All Replies

This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Do I need a satellite signal to download new content

Posted by a Superuser, not a Sky employee. Find out more

@hawkerpaul 

 

Q boxes do lose all functionality after a period without a satellite signal.  I'm surprised you can still play recordings and use apps.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
hawkerpaul
Topic Author
This message was authored by hawkerpaul This message was authored by: hawkerpaul

Re: Do I need a satellite signal to download new content

Thanks @TimmyBGood 

 

It's only been up 2 days, so perhaps I won't be able to do that soon.

 

Will full functioanlity return automatically when my satellite signal has been restored, or will I have to re-enable it manually somehow?

 

Thanks

This message was authored by Chodley This message was authored by: Chodley

Re: Do I need a satellite signal to download new content

Posted by a Superuser, not a Sky employee. Find out more

Yeah should just work again

This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: Do I need a satellite signal to download new content

Posted by a Superuser, not a Sky employee. Find out more

It can be days or weeks before it stops working...

I am just another Sky customer and my views are my own
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 90 minutes

New Discussion