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Discussion topic: Distorted pictures on Netflix and Prime movies - what causes this please?

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This message was authored by: NannyA111

Distorted pictures on Netflix and Prime movies - what causes this please?

Whenever watching Netflix or Prime moves there are frequent episodes of distorted picture - not sure what's causing this 

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This message was authored by: Laing1

Re: Distorted pictures on Netflix and Prime movies - what causes this please?

Posted by a Superuser, not a Sky employee. Find out more

@NannyA111 wrote:

Whenever watching Netflix or Prime moves there are frequent episodes of distorted picture - not sure what's causing this 


@NannyA111 have a look at the thread below there are a few people having similiar probles post 2 from Sky say they are looking into this 

 

https://helpforum.sky.com/t5/Sky-Q/Sky-Q-Apps-pixelating/m-p/4692163#M654135


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
This message was authored by: AlanEd123

Re: Distorted pictures on Netflix and Prime movies - what causes this please?

Having the same problem, netflix and prime pixelation. 

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