11 Jul 2024 07:05 PM
On the Disney Channel the pictures keeps distorting but it doesn't happen on any Sky channels, need help please
11 Jul 2024 07:23 PM - last edited: 11 Jul 2024 09:09 PM
Posted by a Superuser, not a Sky employee. Find out moreYou may well have to call Sky to have your dish alignment checked.
11 Jul 2024 08:54 PM
Posted by a Superuser, not a Sky employee. Find out more
@Del60 wrote:
On the Disney Channel the pictures keeps distorting but it doesn't happen on any Sky channels, need help please
@Del60 do you mean the Disney+ app ?
13 Jul 2024 10:18 PM
I'm having the same trouble, probably for about a week. It appears just to be on Disney through the sky box. All other channels appear to be fine.
Ive watched paramount and Netflix but they seem fine as well.
19 Jul 2024 11:24 AM
I have got the same problem viewing Netflix/Disney/Paramount apps through SkyQ. The last month has seen significant picture distortion when viewing apps on main SkyQ or mini boxes. No problems occuring on Sky/Main TV channels and only happens when viewing the apps.
Any help would be appreciated.
19 Jul 2024 04:50 PM - last edited: 19 Jul 2024 04:52 PM
I've also been experiencing pixelation and picture break up on the Disney + app through Sky Q. for the past few days. Viewing the same app through my Firestick the picture is perfect. The same is the case for the Amazon Prime app via Sky Q-with no issues at all viewing the same app on my Firestick. These issues appear to have coincided with the latest Sky Q firmware update as there were no such issues prior to this. The YouTube app issues detailed in a separate thread have also got much worse since the last update. Rebooting the Sky router and Sky Q box has no effect. Not to mention the Netflix spinning red circle issues which I and many others are experiencing. I haven't really used any of the other apps so can't comment on whether the issues present there too.
19 Jul 2024 05:00 PM
Thanks Stantheman. In a way it's good to hear it's not something to do with my system....although still a pain. Hopefully they release a software fix soon 👍🏻
26 Jul 2024 06:37 PM
I'm having the same issue. Has anyone contacted Sky to see if they have a bug fix pending, or do they monitor the forum?
07 Aug 2024 07:30 PM
I have experienced the same issue on all movie apps but not if I'm just watching normal tv
Tried all the troubleshooting and still happened, got a new sky box and still happened.
This step however seems to have worked
Press home
Settings
Set Up
Audio Visual
Judder reduction for tv apps - TURN this ON
Hope it helps
11 Aug 2024 12:21 AM
Already turned on bud and still getting the issue
11 Aug 2024 11:33 AM
Thank you @Nats8 but it still hasn't cleared the problem for me either
12 Aug 2024 04:37 PM
This does appear to be a problem with the Sky Q box, possibly following the update. If, instead of using the Sky Disney App, I use the buit in app on my TV (Samsung 55 S95C), bypassing the box, there is no pixellation or distortion.
13 Aug 2024 06:53 AM
Yep, same for us on Disney+ through SkyQ.
Getting wierd pixelation but for some reason, it doesnt happen all the time.
Saturday night we used it and it was fine and yet last night and a couple of nights last week, it was near enough unwatchable.
14 Aug 2024 10:34 PM
Yep, exactly the same here. Nothing wrong on any of the other apps on the box.
16 Aug 2024 08:18 PM
Go to the settings, system info, software version, even if it says you have the correct one still go to setup and click software download, once it has completed restart the Sky Q box.
I did this and it seems to have sorted the pixelating on the Disney plus app. Hope this helps you.
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