Disney + saying not subscribed when I am

[DAVE-58]

Hi,

I'm getting the message from the Disney+ app I'm not subscribed when I am. I have tried the app refresh, and logging out/in again. Any other suggestions?

Thanks

[Addie15]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Greenfingers001]

We are still looking to help you @DAVE-58 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks