Disney+ saying I'm not subscribed when I am

[Lord+Scott]

Hi,

I'm getting the message from the Disney+ app I'm not subscribed when I am. I have tried the app refresh, and logging out/in again. Any other suggestions?

Thanks

Scott

[Addie15]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Addie15]

Update-We are closing this chat now as this matter has been resolved. If there is anything else we can help you with in the future please do not hesitate to reach out. Thanks.