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Discussion topic: Disney+ saying I'm not subscribed when I am

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This message was authored by Lord+Scott This message was authored by: Lord+Scott

Disney+ saying I'm not subscribed when I am

Hi,

 

I'm getting the message from the Disney+ app I'm not subscribed when I am. I have tried the app refresh, and logging out/in again. Any other suggestions?

 

Thanks

 

Scott

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This message was authored by Addie15 This message was authored by: Addie15

Re: Disney+ saying I'm not subscribed when I am

Posted by a Sky employee

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

This message was authored by Addie15 This message was authored by: Addie15

Re: Disney+ saying I'm not subscribed when I am

Posted by a Sky employee

Update-We are closing this chat now as this matter has been resolved. If there is anything else we can help you with in the future please do not hesitate to reach out. Thanks.

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