Disney plus errror code

[KBronze]

I cannot open Disney plus via apps on my Sky q box. Have got an error code 1026. Have reset, refreshed apps and reset broadband but still no luck. 

[Mr+Flibbles+86]

Hi there @KBronze, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Addie15]

Update-We are closing this session now after not receiving further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

[KBronze]

Still getting same error unfortunately. 

[Johnny77]

We've just had this, tried updating app, upgrading sky q etc but nothing worked.

went in instant chat with Disney. You have to put up with rigmarole of them asking to delete app etc. But just get them to refresh your IP address on their system. They did this for us and we stopped getting the 1026 error.

[JonKop]

Hi all, I had this problem and managed to solve it! 

At first, I thought it was Sky's problem so I called their technical support and tried to debug it with them.  We tried everything but the error kept coming up on the Sky Q Disney+ app (but not on Disney+ apps on any other devices in the house eg iPad, iPhone, Mac, PC, etc.).  So Sky sent me a new Sky Q box, but that didn't help - same problem!

Then I noticed on one of the message boards that someone was able to get the Sky Q Disney+ app to work if the Sky Q was connected to their mobile network but not their home broadband.  I tried that and the Sky Q Disney+ app did work when connected to my phone's hotspot (Vodafone 5G) but not with my home broadband (fiber)!  Once I did that, I called Sky again and they said to call Disney+.

So I called Disney's technical support.  They needed my house's public IP [Removed] and then they reset the Disney+ Sky Q app to work with that IP.  And it works!!

Good luck and hope this helps.

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