Disney+ on Sky Q - Error 1026

[Raemac]

Hello All

More of a FYI than a complaint 

Been having an Error 1026 on Disney+ app for last week - I have factory reset box, updated software (mine is showing Q270.000.08) but sitll the same

Just contacted Disney+ themselves (as recommended by Sky) and this is seemingly a known issue at the moment and they are actively working on it - their chat person i got was very helpful.

My problem wasnt solved tonight but added my name ot the growing list of people with the same error.

[stephen230178]

Have had exactly same issue last 6 weeks contacted Disney + and said to contact Sky ' given up in the end and cancelled subscription. 

if both Sky and Disney can't fix the issue and decide to pass you around it's a joke really . Shame as was a great app . 

[StonyS]

I have the same issue. I get error code 1026 when my stream box is connected to Sky Broadband. If I connect it to my phone using mobile data, problem goes away and I can access the app. 

[Addie15]

Hi there, @StonyS. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[User+PKS]

I have the same problem, (Error Code 1026: - AUTH_SERVICE_INT_FAILURE) it started yesterday. It's the same on my Sky Q box and mini as well. Reset both but no joy, must be a server side problem. Very frustrating.

[JonKop]

Hi all, I had this problem and managed to solve it! 

At first, I thought it was Sky's problem so I called their technical support and tried to debug it with them.  We tried everything but the error kept coming up on the Sky Q Disney+ app (but not on Disney+ apps on any other devices in the house eg iPad, iPhone, Mac, PC, etc.).  So Sky sent me a new Sky Q box, but that didn't help - same problem!

Then I noticed on one of the message boards that someone was able to get the Sky Q Disney+ app to work if the Sky Q was connected to their mobile network but not their home broadband.  I tried that and the Sky Q Disney+ app did work when connected to my phone's hotspot (Vodafone 5G) but not with my home broadband (fiber)!  Once I did that, I called Sky again and they said to call Disney+.

So I called Disney's technical support.  They needed my house's public IP Removed and then they reset the Disney+ Sky Q app to work with that IP.  And it works!!

Good luck and hope this helps.

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