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Discussion topic: Disney + not working via sky box. It works fine on laptop or iPad but on sky I get error code 1017

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This message was authored by Benb100w This message was authored by: Benb100w

Disney + not working via sky box. It works fine on laptop or iPad but on sky I get error code 1017

Sky says "we are having a problem. Please exit and try again later. Error code 1017 - services_startup_failure 

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This message was authored by MightyQuinn This message was authored by: MightyQuinn

Re: Disney + not working via sky box. It works fine on laptop or iPad but on sky I get error code 1

Posted by a Superuser, not a Sky employee. Find out more

Hi @Benb100w   Have you tried a box power reboot?

This message was authored by Dave103 This message was authored by: Dave103

Re: Disney + not working via sky box. It works fine on laptop or iPad but on sky I get error code 1

I have the same issue unplugged sky q box and refreshed apps in secret menu and still have the same issue 

This message was authored by flyboy54321 This message was authored by: flyboy54321

Re: Disney + not working via sky box. It works fine on laptop or iPad but on sky I get error code 1

I am having the same issues. Not sure what is causing it!

 

This message was authored by Moon22 This message was authored by: Moon22

Re: Disney + not working via sky box. It works fine on laptop or iPad but on sky I get error code 1

Same here, Disney+ worked up until I changed router.  New router is using IPv6 (previous router was IPv4), seen somewhere that Disney+ does not like IPv6.  Although, the app works on iPad, browser, and the TV that my Sky Q connects to, so I think that is a red herring.

Now querying if it is the app on the Sky box or the box it's self.

This message was authored by Moon22 This message was authored by: Moon22

Re: Disney + not working via sky box. It works fine on laptop or iPad but on sky I get error code 1

Well I have got mine working via a chat with Disney+.  It was to do with ip address and possibly a firewall or something at their end. I was asked to go to ipchicken.com and get my ip address which returned 104.28.30.90 they then did something at their but it did not work, went to the same site on my phone and it told me my ip address was 176.27.133.238, they did their thing again and hey presto, now working.

Why the **bleep** have I got 2 different public ip addresses ?

This message was authored by LRowe24 This message was authored by: LRowe24

Issue with Disney+

I am now on week 4 of Disney + not working.

 

i have followed all steps from Disney+ and sky including:

refreshing apps,

updating my box software,

resetting by box and repeating the above.

Sky also supplied us with a new SkyQ box but still not working.

We are getting the 1017 start up error code.

This message was authored by Bleh22 This message was authored by: Bleh22

Re: Disney + not working via sky box. It works fine on laptop or iPad but on sky I get error code 1

I am now getting this error message. Tried all of the suggestions in the thread. Anyone know of how/if fixed at all please? 🤷🏻‍♂️

This message was authored by ShaneJames This message was authored by: ShaneJames

Re: Disney + not working via sky box. It works fine on laptop or iPad but on sky I get error code 1

Getting this error as well . Disney have us going round in circles. Has anyone actualyvresolved this themselves? 

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