Disney + keeps on crashing, freezing & cutting out

[valerie.edwards]

Struggling to watch anything on Disney + for the last 5 days it keeps on pausing, cutting out & freezing reboot sky Q box & roter, but it returns a few hours later. Not sure what else I can do.

[Lisa-P1987]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[iRodders · Accepted solution]

I have a similar problem. No freezing but it crashes after roughly 2 hours of viewing. The sky Q box doesn't crash.. just Disney. 

[valerie.edwards]

I spoke with the help team at Disney+ they told me it's a common issue for Sky Qbox with smart TVs  as I didn't have this problem before I got my new tv. They did suggest that the maybe sky need to update their tech.  I had to open the Disney+ app on my tv rather than on sky Q to watch any shows. Funny enough I watched Disney+ last week on sky Q box & didn't have any issues. My advice would be to keep contacting sky & or Disney's+ if it happen again to support with trouble shooting.