Disney+ activation issues

[GD1]

@HMARTS73  Which platform is this on? Sky Q, Sky Glass or Sky Stream?

[Daniel0210]

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@StuartH1 wrote:
I have a SKY HD box where can I find all of the Disney+ shows which are available, 

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@StuartH1 

See the link posted in the opening post by @KevNewMedia 

Am I eligible for Disney+ with Sky?

Sky subscription	Eligible?
Sky Ultimate TV	Yes
Sky Essential TV (with Sky Cinema)	Yes
Sky Essential TV (without Sky Cinema)	No
Sky Q - Sky Ultimate TV	Yes
Sky Q - Sky Signature	Yes
Sky Q - Sky Entertainment	Yes
Sky+ Sky Signature	No
Sky+ Sky Entertainment	No
Sky+ Original/Variety/Family	No
Sky Basics	No
Essentials Sky Q	No

[Andydragon247]

so an update but not what was expected... this really hasn't gone well!

[buffymad]

I've got Sky Q and paid for Disney through Sky marketplace. Do I need to do anything? I've gone into my Sky, Sky marketplace and then Disney and it shows me what I currently have (which I want to keep). Unless I want to downgrade, it doesn't actually let me do anything. 

So does this mean it's all sorted? Tried reading through everything but couldn't see a definitive answer. 

[HMARTS73]

It's SkyQ. We're logging in to Disney with the same email as our Sky account so that can't be the issue.

[Daniel0210]

@HMARTS73 

I have moved your post into the new (Sky Q) thread discussing the launch of the Disney+ app and any teething problems.

[Ultramelon]

Not having much joy with it here. I had a previous Disney+ account (now inactive) with the same email as my Sky log in. When trying to activate on Sky I keep getting directed to log in to the Disney+ website via the on screen QR code but it then wants me to resubscribe to a paid tier. 

Will have to try again later.

[hamike]

I have Sky Q with ultimate and multi room. When I try to activate my Disney+ (no previous account or subscription) I get an error, you can get Disney+ soon, please try again in 4 hours. I get they since yesterday morning. The error code it is showing is 

[Maniatore2006]

My Red Viewing Card was former in a SKY+ HD box.

Now she is in a SKY Q since Month.

When i go to Disney+ i can Choose my Sky E-Mail or a new one, but in Any case the Screen goes black, and my SKY Q Returns to the Home Screen with the Message:

"To use this Servce, you have to Upgrade your Subscriprion!

On My SKY Stands under App Subscriptions: Discovery+ and Disney+

I also made a Recall of my Viewing card but nothing changes.
Factory Reset also not.

I Guess my SKY Q is of some kind of Black List?

The BBC iPlayer has worked for some days.

And by the Way the TV Channel does also not work.

Not Available in your Region* Short said* like it is with Premiere 1&3 and TNT Sports 2-4

[DeanM21]

Hi thanks for the info but I only have 1 options  showing not 3 which is disney plus with ads for £4. I have gone as far as payment but haven't put payment through yet as I would like the option of standard without ads. I know this is because I linked to my current disney account without ads but I would expect option before I pay. Some people are saying you can change via tv but should have option through app.

[Wibbly-Woo]

Still waiting to be informed that Disney will be added to my viewing options.......

[Angel_Aka]

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@Wibbly-Woo wrote:

Still waiting to be informed that Disney will be added to my viewing options.......

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Have you checked the MySky app?

[Me134]

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@DeanM21 wrote:

Hi thanks for the info but I only have 1 options  showing not 3 which is disney plus with ads for £4. I have gone as far as payment but haven't put payment through yet as I would like the option of standard without ads. I know this is because I linked to my current disney account without ads but I would expect option before I pay. Some people are saying you can change via tv but should have option through app.

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£4 is for ad free but try and change your sub through Disney+ online (web browser, phone or tablet app), then link it via the Sky box

[Me134]

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@Maniatore2006 wrote:

My Red Viewing Card was former in a SKY+ HD box.

Now she is in a SKY Q since Month.

When i go to Disney+ i can Choose my Sky E-Mail or a new one, but in Any case the Screen goes black, and my SKY Q Returns to the Home Screen with the Message:

"To use this Servce, you have to Upgrade your Subscriprion!

On My SKY Stands under App Subscriptions: Discovery+ and Disney+

I also made a Recall of my Viewing card but nothing changes.
Factory Reset also not.

I Guess my SKY Q is of some kind of Black List?

The BBC iPlayer has worked for some days.

And by the Way the TV Channel does also not work.

Not Available in your Region* Short said* like it is with Premiere 1&3 and TNT Sports 2-4

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Are you on Sky Essentials without Sky Cinema by any chance?

[Doc5907]

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@Ultramelon wrote:

Not having much joy with it here. I had a previous Disney+ account (now inactive) with the same email as my Sky log in. When trying to activate on Sky I keep getting directed to log in to the Disney+ website via the on screen QR code but it then wants me to resubscribe to a paid tier. 

Will have to try again later.

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@Ultramelon 

Just make sure when you try to activate you are using the following:

On your Sky Q box press Home >>> My Sky >>> Sky Shop then click on the Disney + tile and you should then be able to link your Sky to your Disney + account .