Disney+ subscription

[nigea99]

---

@phomer2 wrote:

So just to confirm. 

If you were previously on premium paying £14.99 a month you have to activate £9  a month and then downgrade to free version? 

---

hi @phomer2 

You only need to downgrade afterwards if you no longer want to keep at the premium tier.

You benefit from the reduction in cost by the £5.99 it would cost for the Basic with Ads tier (resulting in the cost of premium being only £9)

The current process seems to only transfer at your existing tier which, probably, most customers wish to do (rather than downgrade at the time of transfer)

[RemindersPlease]

Yes. Any clue as to what's going wrong?

[Chodley]

---

@RemindersPlease wrote:

Yes. Any clue as to what's going wrong?

---

What are you replying to? Use the quote button on the little toolbar to include the text of the post you're replying to like I did here (it's an outrage this doesn't happen by default)

[RemindersPlease]

---

@Chodley wrote:

---

@RemindersPlease wrote:

Yes. Any clue as to what's going wrong?

---

What are you replying to? Use the quote button on the little toolbar to include the text of the post you're replying to like I did here (it's an outrage this doesn't happen by default)

---

Oh, that's confusing! Thanks 🙂

[RemindersPlease]

---

@MightyQuinn wrote:

---

@RemindersPlease wrote:

We get as far as scanning the QR code from TV, signing into Sky on phone, entering card information. Then it either errors or shows a blank screen. Been trying for weeks. Any ideas?

---

Hi @RemindersPlease   Just checking that you are using your phone's native camera app and not any dodgy QR app well know for harvesting people's bank details.

---

Yes. Any clue what's going on?

[Jackie195]

That's what I'm getting and it's driving me crazy.  Does anyone know how to fix this?

[SKY1992bf]

---

@Jackie195 wrote:

That's what I'm getting and it's driving me crazy.  Does anyone know how to fix this?

---

@Jackie195  Getting what? It would help if you quote the post you are replying to 

[Chodley]

---

@RemindersPlease wrote:

---

@MightyQuinn wrote:

---

@RemindersPlease wrote:

We get as far as scanning the QR code from TV, signing into Sky on phone, entering card information. Then it either errors or shows a blank screen. Been trying for weeks. Any ideas?

---

Hi @RemindersPlease   Just checking that you are using your phone's native camera app and not any dodgy QR app well know for harvesting people's bank details.

---

Yes. Any clue what's going on?

---

I would see if you can clear all your cookies on the phone browser in case something is buggered up. Then start again.

[RemindersPlease]

---

@Chodley wrote:

---

@RemindersPlease wrote:

---

@MightyQuinn wrote:

---

@RemindersPlease wrote:

We get as far as scanning the QR code from TV, signing into Sky on phone, entering card information. Then it either errors or shows a blank screen. Been trying for weeks. Any ideas?

---

Hi @RemindersPlease   Just checking that you are using your phone's native camera app and not any dodgy QR app well know for harvesting people's bank details.

---

Yes. Any clue what's going on?

---

I would see if you can clear all your cookies on the phone browser in case something is buggered up. Then start again.

---

Thanks, I'll give that a go.

Why do we even need to add card details? I  assumed the cost would just be added to my Sky bill, as with Netflix. 

[nigea99]

---

@RemindersPlease wrote:

---

@Chodley wrote:

---

@RemindersPlease wrote:

---

@MightyQuinn wrote:

---

@RemindersPlease wrote:

We get as far as scanning the QR code from TV, signing into Sky on phone, entering card information. Then it either errors or shows a blank screen. Been trying for weeks. Any ideas?

---

Hi @RemindersPlease   Just checking that you are using your phone's native camera app and not any dodgy QR app well know for harvesting people's bank details.

---

Yes. Any clue what's going on?

---

I would see if you can clear all your cookies on the phone browser in case something is buggered up. Then start again.

---

Thanks, I'll give that a go.

Why do we even need to add card details? I  assumed the cost would just be added to my Sky bill, as with Netflix. 

---

@RemindersPlease Netflix is different to the other app subscriptions partly due to when the partnership happened.

Newer App subscriptions are handled through SKY Marketplace which is a separate accounting system, which allows users to upgrade & downgrade online 

[phomer2]

Good news I have a fix. 

After multiple phone calls and live chats mine is now working. Steps to follow -

Go to my sky app

Click TV 

Go to app subscriptions 

Select Disney 

View tier 

As a previous premium customer I only had the £5.99 reduction offering me premium for £9

Selected the premium. Entered my card details as you no longer pay as part it your bill. 

Entered Disney email and password. 

Then went back to app subscriptions and selected downgrade to free version with ads. 

Only downside with this option is I have to pay one month of £9. Which is better than £14.99, but free version kicks in on 03.05 for me.

We now have a working Disney plus. I'm happy, wife is happy and so are the kids 

[Chodley]

---

@phomer2 wrote:

Good news I have a fix. 

After multiple phone calls and live chats mine is now working. Steps to follow -

Go to my sky app

Click TV 

Go to app subscriptions 

Select Disney 

View tier 

As a previous premium customer I only had the £5.99 reduction offering me premium for £9

Selected the premium. Entered my card details as you no longer pay as part it your bill. 

Entered Disney email and password. 

Then went back to app subscriptions and selected downgrade to free version with ads. 

Only downside with this option is I have to pay one month of £9. Which is better than £14.99, but free version kicks in on 03.05 for me.

We now have a working Disney plus. I'm happy, wife is happy and so are the kids 

---

Sorry, maybe I missed something - what's that supposed to be a fix for?

[dee9613]

Hi 

Heard nothing from sky ! & even though Tech support told me my issue wasn't connected with my "Deactivating" Disney account I contacted Disney direct ..

She explained it have everything do with me deactivating the account .. within misutes reactivated & eatching Disney!!!! 

Thanks for all the info and hope everyone gets sorted 😊

[Me134]

---

@Chodley wrote:

---

@phomer2 wrote:

Good news I have a fix. 

After multiple phone calls and live chats mine is now working. Steps to follow -

Go to my sky app

Click TV 

Go to app subscriptions 

Select Disney 

View tier 

As a previous premium customer I only had the £5.99 reduction offering me premium for £9

Selected the premium. Entered my card details as you no longer pay as part it your bill. 

Entered Disney email and password. 

Then went back to app subscriptions and selected downgrade to free version with ads. 

Only downside with this option is I have to pay one month of £9. Which is better than £14.99, but free version kicks in on 03.05 for me.

We now have a working Disney plus. I'm happy, wife is happy and so are the kids 

---

Sorry, maybe I missed something - what's that supposed to be a fix for?

---

It's not a fix as such, they're just following advice from another user to activate it on Sky which will pull through their premium sub from Disney and to then downgrade via their Sky account (if required).

[MaidenheadMum]

When I try to link Sky+ to my existing Disney+ account I get an error on the Disney + side as I use a different email address for Disney+: 

Error Code: 1026 - AUTH_SERVICE_INIT_FAILURE