@SKY1992bf wrote:
@gillesam Contact Disney for assistance has only they can unlink accounts, this information has been confirmed as the proper route by sky
do not take no for an answer from Disney if they try and pass the buck back to sky
So I contacted Disney+ about this and they referred me to Sky! This is what Disney+ said:
"Thank you for reaching out to us regarding your concern of activating your Disney+ from my Sky subscription to another account. Technically that is possible.
I can see that there is a cancelled account linked to this email. It is not allowing me to use it. We have 2 options here. We can use a different email, not this *****@sky.com or you can reach out to Sky and let them change the email address on their end."
When I said it should be raised with Disney+ they said:
"It should be raised directly with Sky. I will also provide you the case number so if Sky contacts us, we can provide insights to them. The case number is ###. There is also another option, this is to cancel your active Disney+ from Sky subscription and to re enroll it using the correct email address."
I advised I couldn't cancel it and they said:
"This is the issue that we are having right now. Since the subscription is from Sky, only them can cancel it. They didn't give us an option to manage your accounts thru our system. I had a similar concerns earlier and he was able to cancel it by reaching out to Sky."
So I contacted Sky to see and passed on the information above from Disney+. They said to contact Disney+. I said I had already done that and provided the case number. After lots of back and forth and being asked to reset my Sky Q box, no idea why as that had nothing to do with the issue, the person I was dealing with said:
"With your permission, can I cancel the Disney+ subscription and then you can re-enrol it?"
I said yes and got the following:
"The cancellation will take effect on Wednesday, 18 March 2026. I've successfully processed the cancellation today. Please try to subscribe again after a few hours using the Sky Q box and ensure you enter the correct credentials."
That was at 16:45 today and the Disney+ subscription against the "wrong" account hasn't been cancelled and is still active. It is also still showing as "Already Yours" in My Sky.
I'll leave it until tomorrow or Friday but think I'll need to contact Sky and/or Disney+ again, unless anyone has any other ideas?!
