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Discussion topic: Disney + error code

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This message was authored by: Becky070783

Message posted on ‎27 May 2025 03:06 PM

Disney + error code

Going onto Disney+ app error code: 1026-auth_service_init_failure comes up I've reset my sky Q box checked to see have the latest update refreshed apps and still isn't working 

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Avatar for caesarome
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This message was authored by: caesarome

Message posted on ‎27 May 2025 04:14 PM

Re: Disney + error code

Posted by a Superuser, not a Sky employee. Find out more

@Becky070783 .

Any help here:

 

https://help.disneyplus.com/en-GB/article/disneyplus-error-1026

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This message was authored by: lettice

Message posted on ‎27 May 2025 04:24 PM

Re: Disney + error code

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See you have tried most things. 

Might be worth powering off the Sky Q box.

Restarting your broadband router.

Trying again, once the Sky Q box is powered back up.

 

Also, the refresh apps can sometimes take up to 24 hours to complete.

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