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Discussion topic: Discovery plus not working

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This message was authored by Candlemaker2007 This message was authored by: Candlemaker2007

Re: Discovery plus not working

Hi

 

I have managed to get D+ working but when I try to select some programmes to watch I am told you go to upgrade? I'm guessing we as sky q customers don't have full access?

 

TIA

This message was authored by Cherriness This message was authored by: Cherriness

Re: Discovery plus not working

I had the same issue. Come out of Discovery plus completely then go back in again. It starts working.

This message was authored by Ammo79 This message was authored by: Ammo79

Re: Discovery plus not working

Mines all working but nothing plays on the sky q box just the blue circle scrolling round, all the other apps working perfectly like Netflix, YouTube etc but the D+ app just won't play anything. I went to the app on my phone and D+ works fine there with my login from sky anyone know why?

This message was authored by seandouglas2 This message was authored by: seandouglas2

Re: Discovery plus not working

Posted by a Superuser, not a Sky employee. Find out more

@Ammo79 try leaving it on for about 5-6 minutes as it does when I log in but does go on. 

This message was authored by Ammo79 This message was authored by: Ammo79

Re: Discovery plus not working

Thanks for the reply mines been like this for a few days I've even rebooted the box and still nothing will play @seandouglas2 

This message was authored by beckz83 This message was authored by: beckz83

Re: Discovery plus not working

I'm all signed up but nothings loading, just getting the blue circle. Anyone any ideas?

This message was authored by Cherriness This message was authored by: Cherriness

Re: Discovery plus not working

@beckz83 Come out of the app altogether then go back in. It works. X 

This message was authored by beckz83 This message was authored by: beckz83

Re: Discovery plus not working

@Cherriness ive fully closed it a few times, still nothing. Think I might just give it up as a bad job. 

This message was authored by Cherriness This message was authored by: Cherriness

Re: Discovery plus not working

@beckz83 oh no! Sorry to hear that. Damn it, it worked for me! 

This message was authored by seandouglas2 This message was authored by: seandouglas2

Re: Discovery plus not working

Posted by a Superuser, not a Sky employee. Find out more

@Ammo79 0k try and refresh your apps in settings. Select settings > 0.0.1 enter on your remote. Then choose apps refresh 

This message was authored by Ammo79 This message was authored by: Ammo79

Re: Discovery plus not working

@seandouglas2 thanks did that I just get the rolling blue circle now still nothing playing feels to me like the app on the Q box isn't stable like the Netflix or YouTube ones which I use a lot

This message was authored by seandouglas2 This message was authored by: seandouglas2

Re: Discovery plus not working

Posted by a Superuser, not a Sky employee. Find out more

@Ammo79 I will escalate for you. Someone may be in touch via PM chat or Email  

This message was authored by Ammo79 This message was authored by: Ammo79

Re: Discovery plus not working

@seandouglas2  thanks getting hooked on Paranormal Lockdown and only season 2 on catch up but season one on D+

This message was authored by Ammo79 This message was authored by: Ammo79

Re: Discovery plus not working

what's a pm? My email is not on my profile 

@seandouglas2 

This message was authored by SDR This message was authored by: SDR

Re: Discovery plus not working

Posted by a Superuser, not a Sky employee. Find out more

@Ammo79 wrote:

what's a pm? My email is not on my profile 

@seandouglas2 


It's a personal message here on the forum 

Stuart R
I am responsible for the content, but not the way it is presented, I have some sight issues
Auto-Correct is my enemy.
If this is your first post - Welcome
Sky Glass - No Puck
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