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Discussion topic: Discovery plus is not working on sky Q. Asks for upgrade. Signed in/out.

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Message posted on ‎28 Oct 2023 08:06 PM

Discovery plus is not working on sky Q. Asks for upgrade. Signed in/out.

Discovery plus won't play on sky Q. Says upgrade needed. Signed in/out but no joy.

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This message was authored by: Laing1

Message posted on ‎28 Oct 2023 08:15 PM - last edited: ‎28 Oct 2023 08:18 PM

Re: Discovery plus is not working on sky Q. Asks for upgrade. Signed in/out.

Posted by a Superuser, not a Sky employee. Find out more
@NICKY0512 wrote:

Discovery plus won't play on sky Q. Says upgrade needed. Signed in/out but no joy.

@NICKY0512 did you follow the steps in the link below especially the part about sky marketplace

 

https://www.sky.com/help/home/sky-apps/tv-apps-on-my-sky-q-box/articles/discovery-plus


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
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Message posted on ‎28 Oct 2023 08:15 PM

Re: Discovery plus is not working on sky Q. Asks for upgrade. Signed in/out.

Posted by a Superuser, not a Sky employee. Find out more
@NICKY0512 wrote:

Discovery plus won't play on sky Q. Says upgrade needed. Signed in/out but no joy.

Hi @NICKY0512 

See 

Getting asked to upgrade your pass?

Don't forget to activate your discovery+ account once you've signed up. You won't be able to log in to the app until you've done this, and might see a message asking you to upgrade your pass. Make sure you've followed all the instruction steps on our Subscribe to discovery+ article.

 

 

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This message was authored by: NICKY0512

Message posted on ‎28 Oct 2023 08:34 PM

Re: Discovery plus is not working on sky Q. Asks for upgrade. Signed in/out.

I've done this but the blue page  never appears. I thought about removing D+ & reinstalling but can find out how to do this. 

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