Discussion topic: Discovery + has lost my profile
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Message posted on 31 Aug 2023 07:36 PM
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Discovery + has lost my profile
My discovery + profile has gone the day after discovery + would not load. Any idea how to recover my profile ?. Thanks in advance.
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Message posted on 31 Aug 2023 07:38 PM
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Re: Discovery + has lost my profile
@Volbeat wrote:
My discovery + profile has gone the day after discovery + would not load. Any idea how to recover my profile ?. Thanks in advance.
@Volbeat Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions
failing that
you could try refreshing the apps in the engineers menu
To enter the engineers menu do the follow
press the home button then scroll down to setting and hi-light
do not press select/enter but press 001 then select this takes you into the engineers menu
scroll down to apps > refresh
I may be a Sky Superuser but I am still just a Sky customer
Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
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Message posted on 31 Aug 2023 07:53 PM
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Re: Discovery + has lost my profile
I've tried both them options and updated the app.
Message posted on 31 Aug 2023 08:12 PM
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Re: Discovery + has lost my profile
Are you able to sign back in to Discovery+? I find it often signs itself out on the Sky box.
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