Discovery+ Age rating on screen wont go away

[RobbW]

👋 

we had this too, very annoying 😬

have found this on this thread;

 Anonymous UNREAD

‎14 Oct 2024 10:14 AM

Sign in to your Discovery+ account and go to Manage Profiles. Select + to create a new profile. Turn on the Kids Profile. Turn on the Kids Profile Toggle. Change the default content rating. Select Save.

You can only change your profile's rating setting on the Discovery= website.

Seems to have done the trick 👍

Also agree about the D+ "support" 😉 see page 2.

[GB32]

I did all that  also. Anyway discovery + have come back to me after the evidence I sent and they are now escalating to find a resolution  and will let me know accordingly . Sky also said they will escalate the issue. As some else posted it is a good idea for more folk to keep  pestering discovery + and Sky of the issue. 

[Si_sfc]

Adding a child profile and changing the age rating to 15 worked - no banner came up. 
But instead I put a pin on my profile and it's worked like a charm too. I think it's to make parents with children aware (if I child is using your profile) what content they're watching. I get people without kids will find it infuriating but whack a pin on and you should be sorted 🙂

[GB32]

A pin on the all ratings profile does not stop the banner appearing after adverts. Only the discussed work arounds provide some temp solution. The issue still remains and dc+ need to resolve the issue on the Sky Q platform as already discussed .

[Warners]

Yep got this too. Really annoying!

[Si_sfc]

It worked for me, albeit for a brief time (a day or two) was always worth a shot. Hopefully it'll be sorted asap.

[Kelsingra]

Hey all,

Welcome to the Community Forum! 😊

Thank you for bringing the issue with the Discovery+ app to our attention! I wanted to assure you that our Technical Team is aware of the bug and is actively working on a solution.

Thank you for your patience and understanding!

*Temporarily marking this post as the answer until we have more updates on the issue.*

[DN3]

Same!!! So irritating!!

[Leebradley1]

How is this issue still happening over 2 weeks later? 

It seems that people really don't care that it's a problem. 

[Chodley]

---

@Leebradley1 wrote:

How is this issue still happening over 2 weeks later? 

It seems that people really don't care that it's a problem. 

---

You posted this literally 1 day after someone from Sky posted saying they know about it and are working on it.

[RobbW]

Nope it's still the same, will have to wait for the workaround 😉

[swiss1971]

This has been doing this for around a month, also the top of the screen fades out which is very annoying if you are watching a smaller tv, come on sky surely it should be fixed by now

[Aitchy63]

My workaround is to simply "cast" the Discovery Channel from my iPhone to my TV. No ads, no banner, no age rating! 

[Map1984]

I don't think it's actually sky's issue, at roughly the same time my xbox one began having the same problem with discovery +. 

[Gemgemma]

When is this problem getting fixed?! Really annoying as it puts a black banner at the top of the screen too!!