26 May 2023 09:10 AM
I want to move house but i dont have a move date yet, how want my sky q disconnected
26 May 2023 09:17 AM
Posted by a Superuser, not a Sky employee. Find out more
@LCP. wrote:I want to move house but i dont have a move date yet, how want my sky q disconnected
It's not clear what you're asking?
Just let Sky know when you have a moving in date. You can disconnect your equipment at any time - but your subscription and payments will continue.
26 May 2023 09:21 AM - last edited: 26 May 2023 09:22 AM
Posted by a Superuser, not a Sky employee. Find out moreUnscrew the satellite cable(s), remove the HDMI cable, unplug the box from the mains. The satellite dish and cabling stays where it is.
Take all Q hardware with you when you move: Sky is loaning it to you and you are responsible for its safekeeping.
26 May 2023 09:26 AM
Posted by a Superuser, not a Sky employee. Find out moreAs @PandJ2020 indicates, Sky will set up Q at your new address if you book a Home Move, but they will not disconnect and remove the equipment from your existing address: that's a DIY job
26 May 2023 09:30 AM
@TimmyBGood How long does it take to book an engineer?
26 May 2023 09:37 AM
Posted by a Superuser, not a Sky employee. Find out moreIf you mean the lead time before an appointment is possible , that's down to local installer availability. Sky advises booking several weeks in advance.
26 May 2023 09:44 AM
How can i book an engineer if i dont have an exact moving date?
26 May 2023 09:48 AM - last edited: 26 May 2023 09:51 AM
but if you look online it states that some counsils want you to remove the dish and fill in holes before you move 🙂 😞
26 May 2023 10:19 AM
Posted by a Superuser, not a Sky employee. Find out more
@LCP. wrote:How can i book an engineer if i dont have an exact moving date?
You book when you do have a date. It may that an install may be many days afterwards if you cannot give reasonable notice.
26 May 2023 11:43 AM
Posted by a Superuser, not a Sky employee. Find out more
@loverboi wrote:but if you look online it states that some counsils want you to remove the dish and fill in holes before you move 🙂 😞
But not if it's a private dwelling - that's between the seller & the buyer
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