Disconnect sky q for home move

[LCP.]

I want to move house but i dont have a move date yet, how want my sky q disconnected

[PandJ2020]

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@LCP. wrote:

I want to move house but i dont have a move date yet, how want my sky q disconnected

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It's not clear what you're asking?

Just let Sky know when you have a moving in date.  You can disconnect your equipment at any time - but your subscription and payments will continue.

[TimmyBGood]

@LCP. 

Unscrew the satellite cable(s), remove the HDMI cable, unplug the box from the mains.  The satellite dish and cabling stays where it is.

Take all Q hardware with you when you move: Sky is loaning it to you and you are responsible for its safekeeping.

[TimmyBGood]

@LCP. 

As @PandJ2020 indicates, Sky will set up Q at your new address if you book a Home Move, but they will not disconnect and remove the equipment from your existing address: that's a DIY job

[LCP.]

@TimmyBGood  How long does it take to book an engineer?

[TimmyBGood]

@LCP. 

If you mean the lead time before an appointment is possible , that's down to local installer availability.  Sky advises booking several weeks in advance.

[LCP.]

How can i book an engineer if i dont have an exact moving date?

[loverboi]

but if you look online it states that some counsils want you to remove the dish and fill in holes before you move 🙂 😞

[PandJ2020]

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@LCP. wrote:

How can i book an engineer if i dont have an exact moving date?

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You book when you do have a date.  It may that an install may be many days afterwards if you cannot give reasonable notice.

[Invisiblename]

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@loverboi wrote:

but if you look online it states that some counsils want you to remove the dish and fill in holes before you move 🙂 😞

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But not if it's a private dwelling - that's between the seller & the buyer