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Discussion topic: Didgy box boxes only to discover only 2 will work ,

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This message was authored by Sally39 This message was authored by: Sally39

Didgy box boxes only to discover only 2 will work ,

I wanted sky in 4 rooms so ordered 3 didgy boxes , only two will work at a time so this isn't very helpful , any suggestions, Thankyou 

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Didgy box boxes only to discover only 2 will work ,

Posted by a Superuser, not a Sky employee. Find out more

@Sally39 
You can have a maximum of 4 mini boxes loaned to you by Sky. You can watch Sky content on two minis and the main box at the same time. You may be able to use a 3rd mini box at the same time if you’re using it for one of the apps such as Netflix.

Be aware the original 1TB (non-UHD) Sky Q box only allows one mini to be in use. To check if you have the non UHD 1TB box check in:-
Home - Settings - System Info - Hardware Version
If it shows as 32Cxxx then you have a non UHD 1TB that only supports 1 active mini box.

All 2TBs and the UHD/HDR 1TB permit two mini boxes. Each mini box which is loaned to you may be subject to a one off upfront charge but you only need one Sky Q monthly Multiscreen subscription.


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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