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This discussion topic has been answered Discussion topic: DPD delivered replacement sky Q box today and took the viewing card away in faulty sky Q box

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Message posted on ‎07 Aug 2023 01:02 PM

DPD delivered replacement sky Q box today and took the viewing card away in faulty sky Q box

DPD delivered replacement sky Q box today and took the viewing card away in faulty sky Q box

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Avatar for PandJ2020
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This message was authored by: PandJ2020 Answer

Message posted on ‎07 Aug 2023 01:16 PM

Re: DPD delivered replacement sky Q box today and took the viewing card away in faulty sky Q box

Posted by a Superuser, not a Sky employee. Find out more
@Abx wrote:

DPD delivered replacement sky Q box today and took the viewing card away in faulty sky Q box

You should have removed it before handing the box over...

 

You need to call Sky to order a replacement.

I am just another Sky customer and my views are my own even if you don't like the answers

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Avatar for PandJ2020
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This message was authored by: PandJ2020 Answer

Message posted on ‎07 Aug 2023 01:16 PM

Re: DPD delivered replacement sky Q box today and took the viewing card away in faulty sky Q box

Posted by a Superuser, not a Sky employee. Find out more
@Abx wrote:

DPD delivered replacement sky Q box today and took the viewing card away in faulty sky Q box

You should have removed it before handing the box over...

 

You need to call Sky to order a replacement.

I am just another Sky customer and my views are my own even if you don't like the answers
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Avatar for Fergus+MacRoth
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Message posted on ‎07 Aug 2023 11:28 PM

Re: DPD delivered replacement sky Q box today and took the viewing card away in faulty sky Q box

You've got the perfect answer already, but just to add: it's an easy mistake to make.

I made darned sure I took my card out before receiving my replacement box this week.

Even so, the card still has to be paired with the new box, because it will detect the hardware change.

FM
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