DPD delivered replacement sky Q box today and took the viewing card away in faulty sky Q box

[Abx]

DPD delivered replacement sky Q box today and took the viewing card away in faulty sky Q box

[PandJ2020 · Accepted solution]

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@Abx wrote:

DPD delivered replacement sky Q box today and took the viewing card away in faulty sky Q box

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You should have removed it before handing the box over...

You need to call Sky to order a replacement.

[Fergus+MacRoth]

You've got the perfect answer already, but just to add: it's an easy mistake to make.

I made darned sure I took my card out before receiving my replacement box this week.

Even so, the card still has to be paired with the new box, because it will detect the hardware change.