When our package ran out we was persuaded to switch from sky q to glass, before the cooling off period we changed our minds as it wasn't for us so we cancelled, its been a nightmare ever since, we had returned our sky Q box as requested, the DPD man who brought a new one would not hand it over as he was expecting a replacement box which we had sent back, so he took the Q box back, on phoning sky and to cut a long story short, its been 1 lie after another, they cancelled our sky glass immediately as apparently its a conflict to have glass while waiting for Q set up, we are now waiting for a human to put it on our account they have received the box back so they can send a new one out, even though it was received on the 27th July and today 9th August it has been approved, the advisor said it can be upto 2 weeks for someone to put it on the account, absolute joke of a company, one lie after another
