Continuous red light in centre of SkyQ box. Powering off and back on does not help.

[SkyQer]

As per title. Tried over two days now. Hubby tried pressing red light a few times and loud beeping noises filled the room. 

[Laing1]

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@SkyQer wrote:

As per title. Tried over two days now. Hubby tried pressing red light a few times and loud beeping noises filled the room. 

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@SkyQer the centre red light indicates the box is recording some people have reported theirs stays on permanently and the only options were to replace the box or leave it as it is.

You could try resetting the settings in the Q boxes hidden menu.
To enter the hidden menu press the home button and scroll down to settings but do not select settings.
With settings highlighted press 0 0 1 then select
Only Carry out the first Reset being Reset Settings as the others will wipe all recordings.
After the reset you will have to re-pair your remote assuming you are using a bluetooth remote by pressing 1 and 3 together on the remote

Pressing where the red light is ie the middle of the Q symbol sets the find the remote feature where a signal is sent to the remote to set it off beeping so you can find it if you have misplaced it 

[SkyQer]

Thank you, we now know what the beeping was!

The remote won't do anything, no response at all except toggle between green and amber standby light so not sure how to bring up the settings when the home button won't work.

[Laing1]

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@SkyQer wrote:

Thank you, we now know what the beeping was!

The remote won't do anything, no response at all except toggle between green and amber standby light so not sure how to bring up the settings when the home button won't work.

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@SkyQer If you need a new remote follow the link below

https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch

in the meantime if you have a tablet/mobile phone either Android or IOS then there is a remote included on sky go on both these operating systems see link below 

https://helpforum.sky.com/t5/Sky-TV/Virtual-Sky-Q-Remote-Now-Available-on-Sky-Go/ba-p/4363637

[SkyQer]

Thank you. I worded it badly, the remote works but the box doesn't respond, only changes the on/off standby light go green or amber. 

[SkyQer · Accepted solution]

Sorted. Lead into the back of the tv had come loose 🙈.