Contact number to actually talk to a member of sky team

[Gerts]

i require to talk to Sky and not go through automated questions that are not related to my problem and keep sending me in circles.

Anyone have a number?

thank you

[Daniel0210]

@Gerts 
Is your Sky Q issue something we can help,with on here?

These are the current methods for contacting Sky…

▪️call by dialling 150 (free) from either a Sky Talk landline or a Sky mobile. Calls to Sky will start automated which may offer you the online help route (see below) or try to send you here to the forum. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.

Note: if your services are restricted due to a missed payment phone contact is not likely to work.

▪️online help via this link
https://www.sky.com/help

▪️ Sky Assistant is also available at the top of sky.com/help for most service issues and gives you 24/7 help and a quick response. It will provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

▪️Social Media You can also get in touch with Sky via the messaging services on: Facebook, Instagram, or X (links at the bottom of the forum page).

[Gerts]

Everything is turned to off and suddenly voice over comes on every time I turn on tv and when increasing or decreasing volume! Very annoying and the volume button is sticking.

i do not know how to resolve this problem as have done everything suggested 

Any suggestion would be very grateful 

thank you

[Laing1]

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@Gerts wrote:

Everything is turned to off and suddenly voice over comes on every time I turn on tv and when increasing or decreasing volume! Very annoying and the volume button is sticking.

i do not know how to resolve this problem as have done everything suggested 

Any suggestion would be very grateful 

thank you

---

@Gerts If your Q box is turned off and the TV is speaking it sounds like this is something your TV is doing so you would need to check the settings for your TV 

The only setting on the Q box that could do that (but as far as i am aware it doesnt tell you the volumn) is in settings > Accessibility> voice guidance check that it is set to off

[Gerts]

Thank you, I have spoken to Sky via calling 150 . My issue has now been resolved 

Thank you for your support 

[xenon81 · Accepted solution]

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@Laing1 wrote:

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@Gerts wrote:

Everything is turned to off and suddenly voice over comes on every time I turn on tv and when increasing or decreasing volume! Very annoying and the volume button is sticking.

i do not know how to resolve this problem as have done everything suggested 

Any suggestion would be very grateful 

thank you

---

@Gerts If your Q box is turned off and the TV is speaking it sounds like this is something your TV is doing so you would need to check the settings for your TV 

The only setting on the Q box that could do that (but as far as i am aware it doesnt tell you the volumn) is in settings > Accessibility> voice guidance check that it is set to off

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Yes the Volume changes being announced is down to the TV and nothing to do with the Sky box. It's something that can be turned off in the TV's settings, for example on Sony and Samsung: 

https://www.sony.com/electronics/support/articles/00233448

https://www.samsung.com/latin_en/support/tv-audio-video/how-to-disable-the-voice-guide-function-on-y... 

[Gerts]

Thank you, you were correct. Sky guided me through the process 

I managed to get through to them and they were very supportive

thank you again