0

Discussion topic: Constant issue with satelite signal

Reply
This message was authored by Hounds1 This message was authored by: Hounds1

Constant issue with satelite signal

The signal is list all day every day, it has nothing to do with weather conditions as it happens on dry sunny days when theres no wind. It makes no difference if uou are watching live or a recorded programme

Reply

All Replies

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Constant issue with satelite signal

Posted by a Superuser, not a Sky employee. Find out more

@Hounds1 
A message displaying ”No signal” tends to be from your TV, so possibly not being on the correct input (check the HDMI cable between the Sky Q box and your TV)

A “no satellite signal” message relates to your Sky Q box, so firstly check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Also check out the troubleshooting on this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish.

A misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels.

If you’re on a communal dish you’ll need to liaise with your landlord or building management company who will deal directly with their approved engineers.


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Hounds1
Topic Author
This message was authored by Hounds1 This message was authored by: Hounds1

Re: Constant issue with satelite signal

Taken Tv off the wall, checked connections but still the same. After we had done this we realised this couldn't be the problem as it's the same as the TV upstairs. 

This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Constant issue with satelite signal

Posted by a Superuser, not a Sky employee. Find out more

@Hounds1 wrote:

After we had done this we realised this couldn't be the problem as it's the same as the TV upstairs. 


If the TV upstairs uses a Q Mini box then its signal arrives via the main Q box.  If it's Freesat then it comes through the same dish.

 

Either way, as @Daniel0210 indicates the main suspect would be dish alignment.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 90 minutes

New Discussion